 Teamware Interactive in the UK is responsible for sales and support of Teamware solutions in the UK and Ireland. A mix of consultants and designers are working out of the Fujitsu building in Bracknell, actively supporting existing customers and developing solutions for new ones.
"Customers find Teamware provides safe and dependable web solutions. They are comfortable working with a Fujitsu company where they can rely on quality and professionalism", says Mike Walker, Director, Teamware Interactive UK.
Teamware Interactive UK focuses in publishing and media companies, financial and technology industries including professional associations and e-learning institutes as well as the public sector.
Building on interactive solutions
According to Mike Walker customers in the UK are impressed with the interactive and 'community' capabilities Teamware can offer.
"A key benefit of Teamware web solutions is that customers can update the content themselves. There is no need for a webmaster or someone with high skill levels to do this. Teamware technology allows easy update of content by suitably authorised users or administration staff".
With customer needs from their web solutions ever increasing, customers value the ability to add incrementally to their solutions. Teamware provides the capability to expand solutions as and when that is needed.
"Customers can start off with a solution that meets their current needs confident that Teamware can grow this solution at a later date", says Mike Walker.
Service and support around the clock
Teamware Interactive in the UK ensures that solutions are securely hosted and supported 24 by 7.
"It is a requirement that our hosting and support are second to none in order that we continue to win business", states Martin Ward, business development.
"Customers recognise that high quality service and support is part of the solution they need", continues Sarah French, business development.
Customer care
Teamware have long-term relationships with customers so that trust is built in Teamware's ability to meet their strategic needs.
"Teamware looks to the longer term in meeting customer needs, and in how it develops its technology to anticipate these needs", states Mike Walker.
"Customer care with a long perspective is what marks Teamware out from many of its competitors", he continues.
"While all suppliers claim to have a customer focus, I insist that Teamware Interactive in the UK makes this the most important aspect of our business. It is easy to drift away and focus on other seemingly key matters but I ensure that we in the UK maintain our attention on the customer and his/her needs."
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