1. Service and Use of Database. The Target Response Times of the calls are set out in Teamware Price Book and on the internet pages accessed when entering Database, as both in force from time to time. Teamware will use commercially reasonable efforts to give a Response to the call to User within the Target Response Time. The "Response" shall mean the first response to the call, but not necessarily a solution but e.g. information on how Teamware is going to proceed in solving the call.

The procedure for Service and Use of Database including, but without limitation to, definition of the call and working hours, is presented on the internet pages accessed when entering Database. An extra work ordered not included in the call will be charged according to Teamware Price Book. Only User is entitled to access Database and User will be responsible for, and bear all expenses providing support for its customers. Teamware reserves the right to change the procedure for and contents of Service and Use of Database at any time.

2. Limitations. User may not copy, download, store, publish, transmit, transfer, sell or otherwise use Database Data, or any portion of Database Data, in any form or by any means, except as expressly permitted by this Agreement. User will not sell, license or distribute Database Data to third parties or use Database Data as a component of or as a basis for any material offered for sale, license or distribution without prior written consent of Teamware.
3. Rights in Data. Except for the rights expressly granted in the Agreement, all right, title and interest in Database Data in all languages, formats and media, including all copyrights, are and will continue to be the exclusive property of Teamware and other contributors of Database Data. If the Database results in a software enhancement and/or modification or if User will be provided with new versions or updates of Teamware Product, User’s use shall be governed by the original license terms applicable to the Teamware Product in question.
4. Charges and payment. The current charges for Database are provided in Teamware Price Book and the procedures for placing the calls and charging are provided on the internet pages accessed when entering Database. Teamware may modify the charges and said procedures at any time without prior notice. User will pay all charges incurred through ordering support via Database. If User has not paid for the calls in advance, Teamware may bill the charges to User each month without any additional authorization. User declares to have the authority to place the order. All charges must be paid no later than 30 days from the invoice date. If User fails to pay on the due date at the latest, Teamware is entitled to an interest at the rate of 14 % p.a. from the due date.
5. Disclaimer of Warranties and Limitation of Liability.
   TEAMWARE DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF PERFORMANCE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, OMISSIONS, COMPLETENESS, CURRENTNESS AND DELAYS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TEAMWARE AND ITS CONTRIBUTORS AND ANY OTHER PARTY OR PERSON SHALL NOT BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DAMAGES CAUSED BY COMPUTER FAILURE OR MALFUNCTION, DAMAGES OR LOSSES OF BUSINESS PROFITS, LOST SAVINGS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION OR DATA, OR OTHER PECUNIARY LOSS) ARISING OUT OF THE USE OF OR INABILITY TO USE DATABASE, EVEN IF TEAMWARE OR ITS CONTRIBUTORS OR ANY OTHER PARTY OR PERSON HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NEITHER TEAMWARE NOR CONTRIBUTORS MAKE ANY WARRANTY THAT ACCESS TO DATABASE WILL BE UNINTERRUPTED, SECURE, COMPLETE OR ERROR FREE.
6. No Assignment. User is not entitled to assign, sublicense or otherwise transfer the Agreement or any part of it or any of the duties of User under the Agreement to a third party without Teamware's prior written consent. User is responsible for all access to and use of Database by means of User's user name and password, even if User did not know of or authorize such access and use.
7. Termination. User may terminate this Agreement and access to Database at any time by providing notice of termination to Teamware by e-mail at . Teamware may terminate the Agreement and access to Database (i) immediately upon giving written or online notice of termination if User commits a material breach of the Agreement or if Teamware determines User is ineligible to use Database, or (ii) upon 30 days prior written notice of termination or online notice of termination posted on Database. Sections 5 and 8 (a) shall survive any termination of the Agreement.
8. General Provisions. (a) This Agreement will be governed by the laws of Finland excluding its conflict of law provisions. The United Nations Convention on Contracts for the International Sale of Goods is excluded. Any dispute regarding this Agreement shall be subject to the exclusive jurisdiction of the district court of Helsinki, Finland. Nothwithstanding the foregoing Teamware reserves the right to invoke the jurisdiction of any competent court to remedy or prevent violation of any provision under this Agreement relating to payment. (b) This Agreement constitutes the entire agreement between the parties with respect to Database and it supersedes all prior proposals and agreements, both written and oral, and all other written and oral communications between the parties relating to the subject matte r hereof.

I HAVE READ THE TEAMWARE SUPPORT SUBSCRIBER AGREEMENT, AND I UNDERSTAND AND AGREE WITH ALL OF ITS TERMS AND CONDITIONS.

[ I ACCEPT | I DON'T ACCEPT ]