The exact content of the Teamware Office System Check Service is always pre-defined with the customer based on their Teamware Office installation and customer requirements. In this way the customer is able to get tailor made advice and recommendations for his immediate requirements.

The Teamware Office System Check is available for Teamware Office versions 5.x, 6.x and 7x. It is a consulting based service. A qualified and experienced Teamware Group Consultant will carry out the work accordingly.

Teamware Office System Check is a comprehensive analysis of the Teamware Office installation. It gives information about how to improve the performance, reliability and usability of the Teamware Office installation. In addition it is possible to foresee potential problem situations and by taking appropriate measures prevent them from occuring. Based on the System Check service it is typically possible to get information that secures the usability of a Teamware Office system in the future.

As a result of the System Check Service a customer will receive a System Check report which includes a description of the current system configuration, recommendations, improvement proposals and administration guidelines. The System Check service typically consists of two parts these being Capacity Check and Database Check. In addition, Enterprise Check is included for Teamware Office enterprise level installations.

System Check is typically done once a year and when necessary.

Teamware Office System Check Service

Based on the results and recommendations stated in the System Check report one can easily optimize the reliability and functionality of a Teamware Office installation. System Check consists of three parts.

1. CAPACITY CHECK
The capacity check of the Teamware Office system Check includes the hardware and software configuration analysis with evaluation on data load and usage profile and growth path analysis and hardware recommendations. Based on the information found in the capacity check it is typically possible to pinpoint factors that inhibit efficient system usage and identify concrete recommendations regarding how to overcome them. The capacity check includes the following parts when applicable:

• Analysis of the server hardware and server configuration
  · Server hardware (cpu, ram, network, disk system) and TWO services
  · Client access types (native client, Client Adapter, web, imap, pop, nntp)
  
• Evaluation of the data load and usage profile
  · Taking and analyzing the traces from the operating system and TWO
  · Disk input/output, cpu, ram, sent and received messages, number of logged and active users etc.
  
• Capacity check report
  
• Growth path analysis and hardware recommendations
  · More cpu, ram, disks, servers, splitting or combining sites
  
• Administration recommendations and guidelines for the future use

2. DATABASE CHECK
The database check provides qualitative and quantitative analysis on the database. The Database check will indicate if there are any errors in the databases and locate them.

The database check includes the following parts when applicable:

• Qualitative and quantitative analysis of the database
• Checking the back-up procedures
• Database check report
• Administration recommendations and guidelines for the future use

3. ENTERPRISE CHECK
The enterprise check provides analysis on the enterprise directory structure. The compatibility of the enterprise directory structure is analyzed in relation to the usage information gathered in the Capacity and Database Checks. The enterprise check includes the following parts when applicable:

• Analysis of the Teamware x.500-directory
  · Functionality of replication links
  · Possible recommendations for site role changes
  · Checking of log files
• Analysis of Inter-Site access and Forum replication
• Analysis of external and internal message routing
  · Checking routing tables
• Enterprise check report
• Administrator recommendations and guidelines for the future use