Teamware Customer Services

Teamware services now include a range of technical support, professional services and othe system specialist services, closely matching the customer requirements for the improved use, administration and development of groupware and mobile systems.

Professional Services

Installation and upgrade services make the transition from one Teamware Office or Teamware Mobile version to the newest one a compact operation.

Virus protection and spam filtering installation service protects the groupware and email system from the common email virus threats and spam mailings.

Teamware System Check and Statistics packages give customers a good view to the system operation and help in developing the performance and usability of the system. Teamware also gives customized training courses to admin personnel and end-users likewise.

Teamware consulting services consult and advice customers in the best practice of System Planning and Developing, Information Security in Groupware Systems, Deploying Secure Mail, and Virtualization.

Technical Support

Basic level support provides a cost-effective support service to fix system problems.

Medium level support provides more allocated support work and faster response time.

Extended level support provides large organizations with technical helpdesk services, fast response time and training for admin personnel. The support level agreements can include regular professional service when needed.

Training

Teamware arranges training courses for administrators and Teamware Office support persons. More infomation about the available training courses from your Teamware Sales or Customer Support contact.

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