Teamware Support Bulletins

Teamware Office 8.0 Edition 1 upgrade – 2010/06

Teamware Support Bulletin informs about the compatibility with the earlier releases, explains the server version upgrade path from the older releases and links to the technical documentation.

The new version Teamware Office 8.0 Edition 1 is now available for Windows and Solaris server platforms, the Linux version will be released in mid-June 2010. The new Teamware Office version includes several new features and improvements for the end users, notably the HTML message handling among other features.

Teamware Office 8.0 Edition 1 servers can be used by older client versions too. The supported client versions are Teamware Office 7.3 Edition 1a, Teamware Office 7.4 Edition 1a and Teamware Office 8.0 Edition 1.

The installation program supports the server upgrades from the Teamware Office versions 7.3 and 7.4. Older versions require intermediate upgrade steps.

For further information about updating your Teamware Office system to the latest Teamware Office 8.0 Edition 1 please contact your Teamware contact person or Teamware Technical Support at helpdesk@teamware.com.

The documentation  of Teamware Office 8.0 is available on-line in Teamware Wiki:
http://wiki.teamware.com/documents/index.php5/Teamware_Office_8.0

Teamware Mobile 2.3 Product Withdrawal - 2010/06

Teamware Group announces the withdrawal of Teamware Mobile 2.3 all editions. The reason of the withdrawal is that the operating system and other platform software supported by Teamware Mobile 2.3 are currently outdated and unsupported. The replacement product is Widian Mobile 3.0.

Last ordering date is 31.5.2010. Support for Teamware Mobile 2.3 all editions is withdrawn from 31.12.2010.

Nokia Series 60 Ed.3 FP2 synchronization fix – 2010/04

The synchronization problem with Nokia E and N Series phones incorporating Series 60 Edition 3 Feature Pack 2 (FP2) operating system is now on the way to be fixed. The problem is visible when the calendar and contact synchronization hangs or doesn’t function at all in the phone. The Nokia internal sources now confirm that the problem has been fixed and the future OS/firmware updates for Nokia E75, E52, E55 and E72 models will include the fix. Nokia also confirms that the updates will be released starting end of April 2010.

Mobile Supported Phones Update - Dec 2009

Teamware and Widian have tested current mobile devices for Teamware Mobile 2.3 compatibility and added Nokia and Windows Mobile smart phones to the supported phones list.
Nokia N97 Mini and E63 mobile phones are fully supported. HTC Touch Series mobile devices with Windows Mobile 6.1 or 6.5 OS are also popular, the email functionality works as such and the calendar synchronization via Synthesis SyncML Client, available from Teamware.

See Teamware Mobile 2.3 Supported Phones

Teamware Office 7.4 Service Pack 1 - Dec 2009

Teamware Office 7.4 Service Pack 1 is now available for Teamware Up-to-Date customers. SP1 introduces important fixes to Teamware Office database and directory, along with a number of other minor fixes.

SP1 can be downloaded from Teamware Support database (requires login)
<http://support.teamware.com/two74ed1sp1>

Mail Storage Prepared for HTML Message View in Teamware Office version 8.0 - Nov 2009

Teamware Office version 8.0 - to be released in the first half of 2010 - will introduce the Mail client supporting the direct HTML message view, among other new features.

  

To be able to use this feature you must have the setting store_alternate_flags turned on in both the MIME connector and the MSA to save the "multipart/alternative" header information of HTML mails. This setting is supported starting from the version 7.3. You should make this change well before the new version Teamware Office 8.0 is rolled out in order to have new received messages stored with the extra header information.

Teamware Office Documentation Available as a Wiki Guide - Nov 2009

The complete Teamware Office version 7.4 Administrator's Guide and other documentation is now available as a Wiki style documentation. All the necessary instructions for the installation, the configuration options and the administration are available in the web address:

http://wiki.teamware.com/documents/index.php5/Teamware_Office_7.4

Teamware Office 7.4 Fix for Looping Group Mails - Nov 2009

There is problem handling sets of objects in Teamware Office 7.4 edition 1a. Sending a message could cause eternal loop if the mail is sent to a group that has another group as member, and that other group has again the first group as a member. This has also other occurrences e.g. in Forum service.

Fix is available for the server components todc.dll (libtodc.so), which you must replace with Windows/Solaris. In Linux 7.4 version the patch is already included. Teamware support agreement customers can download the fix from the

Teamware Support Database (requires user id and password).

Nokia E75 and other FP2 phones - Sep 2009

There have been lots of synchronization problems with E75, appointments rejected and not sychronized. Nokia E75 latest tests show that calendar sync is finally working little better with firmware revision 110.48.125.

Nokia has confirmed there there is a bug still in SyncML. A fix has been promised by week 42/2009. Currently the schedule for fix is still open.

Note that upgrading phone firmware is not enough, because phone sync database is probably messed up. You have to do factory reset (*#7370#).

More details in Teamware Support FAQ.

Teamware Office Directory in Windows Server 2009 Environment - June 2009

The new Teamware Office 7.4 server is supported in MS Windows Server 2008 platform. Windows Server 2008 requires some changes in the configuration that has to be planned before the upgrade or a fresh installation. The i500/LDAP directory included in Teamware Office server is not compatible with Windows Server 2008 and that service needs to be removed from the server system or to be replaced by a third party directory solution.

The typical Teamware Office Single Site installation is fully functional without i500 service and the service can be removed. The Enterprise level multi-site systems the central directory is required. The recommended solution is to integrate Teamware Office directory with the existing MS Active Directory when available.

The removal of i500 in a Single Site system has the following effects on the directory functionality

• The external LDAP directory access from Teamware Office is unaffected.
• The LDAP access from outside Teamware Office to the Teamware Office directory is not functional without a replacement directory
• When two-way LDAP access is required (from outside/inside Teamware Office) the replacement directory solution (for example MS ADLDS (Active Directory Lightweight Directory Services) can be installed in the same server hardware as Teamware Office server.

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